Cancellation & Returns Policy
What is your returns policy?
We have a 31-Day Hassle Free Return Policy. If you are not satisfied with your purchase, items can be returned within 31 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.
* Personalized and collectible items are non-refundable and cannot be returned or exchanged.
Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days.
How to request a prepaid return label?
To request a prepaid shipping label, please reach out to our customer support team. The label will be sent to you via email, and the $8 return label fee will be deducted from your refund amount. If you choose to use your own shipping method, thee shipping cost will not be reimbursed.
Domestic return address: Please refer to the return form included in your order as the return address can occasionally differ if your order was dispatched from multiple locations.
For International returns, please refer to the website where the order was placed for instructions or contact customer support for assistance.
Please Note:
- Returned items must be in their original, unused condition with all tags attached. Any items not meeting these conditions may be returned to you at your expense.
- Personalized or customized items are non-returnable and non-refundable unless there is a defect in the material or workmanship.
- Items marked as Final Sale are non-returnable and non-refundable.
- NO RETURNS / EXCHANGES AFTER 31 DAYS OF RECEIPT OF MERCHANDISE
I received damaged/faulty product.
If the merchandise you received is of unsatisfactory quality, damaged, or defective, please contact customer support to file a damage claim and request a prepaid return label. If you choose to use your own shipping method, the shipping cost will not be reimbursed.
For more additional details, please review the FAQs.
Can I exchange an item?
To exchange items, kindly return the unwanted item(s) and place a new online order.
You are responsible for the shipping fees associated with your return or exchange. Please use your preferred carrier with a trackable shipping option and obtain a tracking number to ensure proof of delivery.
Please allow up to 14 business from the date received for the refund to appear on your credit card statement.
Will my original price be honored?
Yes, for the same style number we will honor the original purchase price when you reorder a different color or size. For assistance with reapplying any discounts, feel free to contact customer support.
Cancellations.
If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance.
If your order has been processed, the customer support team will provide you with information about how to return the item.
Please Note:
- Pre-Orders: The delivery of preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
- Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement.
- Personalized Jerseys: Please allow 1-3 weeks for production and shipping of personalized game jerseys, or 4-6 weeks for production and shipping of personalized elite jerseys. This includes time to process, customize and ship your officially licensed personalized jersey. All sales are final for personalized jerseys.
