Customer Product Review FAQ

  • What criteria is used to moderate reviews?
    • Product reviews are rejected if they contain:
      • Spam or incoherent text
      • Inappropriate, explicit, or derogatory content
      • Self or third party promotion
      • Links to external websites
      • Personally identifiable information
      • Information not applicable to the product being reviewed
  • How are reviews sorted?
    • Reviews are sorted chronologically, displaying the newest reviews first.
  • When will my review get posted?
    • Reviews are moderated within 2 weeks of being submitted
  • Why can't I leave a review?
    • Customers must be logged in and mush have purchased the specific product they wish to review in order to leave a review
  • Where will my review show up?
    • If a customer leaves a review on an English language section of the Gear Store, the review will be reflected on that product page across all English language store views; US, UK, EU/EN
    • If a customer leaves a review on the French or German language store views, reviews will only be visible within their respective language sections
  • How is a product star rating calculated?
    • Average star rating is calculated across the approved reviews visible in a given language
  • Will I be notified if my review is approved?
    • No, we will not contact customers to inform them if their reviews have been posted
  • Is there any form of compensation for leaving a review?
    • No compensation of any kind is provided in exchange for reviews
  • How long do we keep reviews?
    • Reviews will be kept indefinitely and will be visible as long as the reviewed product is active on the Gear Store
  • Can I be contacted when I leave a review?
    • Customers who leave reviews may only be contacted by Blizzard Customer Support teams to assist in issue resolution
    • No other user or third party has the ability to contact you
  • Can I update/delete my review?
    • At this time reviews cannot be updated or deleted, please contact Customer Support if you have further questions
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