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- Blizzard Collectibles FAQ
Q. What is Blizzard Collectibles?
A. Blizzard Collectibles is a line of premium statues, replicas, and artwork designed and produced directly by Blizzard.
Q. Will these products be limited edition, or produced continuously?
A. Blizzard Collectibles will generally be produced continuously. Products may sell out for a time, of course—check out the individual product pages for information on when the product will return.
Q. What about products created before now? What’s the plan for restocking statues sold before this announcement?
A. All existing products in the Blizzard Collectibles line (like Illidan and Tracer) are open editions. As of this announcement, we’ve made the decision to “vault” the Grommash statue. Products that are “vaulted” are out of stock and not being manufactured, but may return in the future. Until we decide to vault a product, you can expect that it will be restocked soon. In both cases, the product page for sold out products will clearly state whether the product is vaulted, or just temporarily out of stock. As soon as we have a firm date, we will share that date on the product page.
Q. I preordered a Blizzard Collectibles statue. When will it ship?
A. For the latest preorder arrival date info, log in to your account on the Blizzard Gear Store site. Each product will have an estimated arrival time. Our factories supply us with these arrival times and we work to keep them as current as possible. We ship the products as soon as they arrive.
Q. When is payment due for preorders?
A. Full payment is due at the time of the preorder. The product will ship as soon as it arrives from our factory.
Q. Can I cancel a preorder?
A. Yes, you may cancel a preorder from your account as long as the item has not yet shipped.
Q. Can I change my shipping address?
A. Yes. Please contact Customer Service to update your address. If your order has already shipped, Blizzard cannot be held responsible for an incorrect address. Address changes cannot be made mid-transit.
Q. I have a problem with my order. How can this quickly be resolved?
A. We take great pride in the courteous and quick resolution of order issues. Let us know how we can help by submitting a ticket. We'll get back to you promptly and do our best to resolve your issue.